Thank you for your recent correspondence.
We were sorry to learn of the problems that you encountered when you travelled with Emirates.
The events you have described are receiving our attention and we will revert to you upon completion of our enquiries.
We will endeavour to respond to you within 30 days or sooner from the date of this acknowledgement if we are in a position to do so.
Please quote the above reference number in any future correspondence.
Customer Affairs Australia
While we are at it...we still have not had a response back from our Travel Insurance Company in regards to our claim against the company that went into liquidation...would be nice to have that finalised BEFORE the credit card is due!!!
Will keep you posted...